External Repairs to a 3-Bed Semi-Detached House
Introduction:
In this portfolio section, we will delve into a recent project where I successfully completed external repairs to a 3-bed semi-detached house. Despite encountering several challenges, such as high-level access difficulties and unforeseen property issues, I effectively communicated with the client throughout the process to ensure a satisfactory outcome. Despite the additional costs incurred, the end result not only met but exceeded the client’s expectations.
Project Overview:
The project involved carrying out comprehensive external repairs to a 3-bed semi-detached house, focusing on addressing various maintenance issues to improve the property’s overall condition. The client entrusted me with the responsibility of conducting any necessary repairs to ensure the longevity of the structure.
Challenges Faced:
One of the main challenges encountered during this project was related to high-level access. Initially, a mobile access platform was chosen for the job. However, due to adverse weather conditions, there were delays in starting, leading to an extended hire period for the tower, ultimately increasing the overall cost of the project. This highlighted the importance of careful consideration when selecting equipment for future projects.
Furthermore, while working on a second-floor window, an unexpected issue came to light. The felt roof below the window exhibited extensive wear and tear, necessitating additional repairs. These unforeseen complications not only increased the project’s expenses but also demanded flexibility and adaptability to address them promptly.
Client Communication:
Throughout the project, I maintained open and transparent communication with the client. As unexpected problems arose, I promptly informed the client of the situation, discussing potential solutions and the associated costs. This collaborative approach ensured that the client was fully aware of the circumstances and actively involved in decision-making, fostering trust and understanding.
Outcome and Client Satisfaction:
Despite the challenges faced, the end result of the project was highly satisfactory. The repairs and maintenance carried out on the property not only resolved the initial issues but also provided additional improvements. The client was delighted with the final outcome, acknowledging the thoroughness of the work and expressing confidence in its durability.
The completion of the external repairs for the 3-bed semi-detached house was a testament to my expertise as a property maintenance engineer. Overcoming challenges related to high-level access and unforeseen property issues, I successfully communicated with the client and delivered a result that exceeded their expectations. This project showcases my commitment to providing high-quality services and ensuring client satisfaction, even in the face of unexpected obstacles.
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